Provide periodic reporting to Claims Operations Senior leaders.Track action items and deliverables and ensure delivery of items in a timely manner.Research and understand client specific needs.Stay abreast of regulatory requirements related to employee welfare benefit plans, FML and State leave regulations, STD and LTD contract provisions, and Matrix/RSL specific processes and practices.Participate in internal meetings with business partners to provide consultative support in the identification of process gaps and enhancement opportunities.Collaborate with internal claim functions to identify service opportunities.Act as a liaison to facilitate the resolution of Client submitted inquiries between - Sales, AM, Producers, Clients and Claims to drive positive customer experiences.Assist with the compilation of Client facing reference materials specific to claim policies, processes and procedures.Assist with new client implementations as needed.Assist with renewals and stewardship meetings as needed.Represent the claim organization at pre-sale and finalist meetings.If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Job Responsibilities and Requirements Duties & Responsibilities BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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